What else can I say

In my previous post I had written that I had been contacted and asked if I would like to write something on my perspective on "what I look for in a successful hotel stay".  I believed this to be of interest to the person who had contacted me and I was more than happy to submit something in the timescale they had given as I believed my contribution may be part of a bigger plan to improve accessible guest accommodation in hotels.  After Christmas the feedback that I was emailed was brief saying "extremely useful"

The Connaught Hotel, Mayfair (non-accessible)

but no explanation was forthcoming but I was sure it was meant in a positive way.  Even so I replied asking in what way was it "extremely useful" and was completely taken aback by the reply I received.
Emails can often hide meanings, intentions and emotions and sometimes things are interpret incorrectly.  I have been  talking to this person for over a period of more than six months and I thought that we had a lot of things in common when it came to disability and that they really wanted to highlight certain issues just as I do.  
My document included the following points on what I look for in a successful hotel stay and these seem to be the crux of matter:

• That on arrival I am spoken to in a polite and courteous way by the reception staff/concierge and that they don't automatically assume that the person I am with is a carer and not a friend, colleague or family member.  
• The majority of my hotel stays are for leisure and when searching for a suitable hotel I look for extra facilities such as a swimming pool, spa treatments, WI-FI, 24 hour room service, executive lounge (high grade guest accommodation) and other services that may include a butler (The Connaught Hotel, Mayfair).  
• I do as much research as possible about the hotel, its facilities, guestrooms, location, accessibility and parking.  Many hotels do not put information relating to accessible guestrooms on their websites and I often have to contact reservations for information and sometimes I may receive a image if I'm lucky.  
• I want an accessible guestroom to be equal to non-accessible guestrooms of the same grade. I want more than just basic furniture items (bed, bedside tables, working desk, desk chair and TV).  Like their counterpart I would like to have comfy chairs or sofa and a coffee type table and an area where I can relax with friends.  I want a room where I can relax and enjoy my surroundings, a room that is more than just somewhere to sleep.  
• I would like to be given a choice when making a booking of a wet room or bathroom with bath tub.  I would like the bathrooms decor to be the same as the other guest bathrooms and not cold and clinical in appearance.  I would like a room that I want to spend time in and pamper myself.  
• I want to be able to book an accessible guestroom in all the hotel grades from a standard guestroom through to a suite.  I want to have the little extras that come with high grade guest accommodation such as access to private lounges, complimentary dressing gowns and slippers, superior beverages, superior toiletries, turn down service and even a butler.  
• I would like to see the comfort and needs of the people staying with me are taken into consideration. 

In previous emails and the specifications for a submission the word "medicalised" was frequently used to describe how they viewed accessible guest accommodation.  "Medicalised" is not in the dictionary but I assume they meant looking like a medical room; sterile and clinical in appearance.  Being as I thought, on the same wavelength I thought that our views on how these guestrooms could be improved would be on the same lines but I was so wrong.  I am apparently only looking at the luxury and comfort of the guestroom and not at the layout of the bathroom and asking can I use the "loo".  At first I was taken aback by their comments but now I have had time to think about what they want from an accessible guestroom and I believe they do not really know themselves. 

We both agree that the guestrooms need to look less "spartan" and for me the way forward is to design and decorate and give the accessible rooms the same facilities as other guestrooms in the hotel.  For me this is the only way forward.
As for the bathroom what can I say you have a shower or bath tub, a sink and a toilet. Yes they could look less sterile and clinical by using the same tiles and colour scheme as the bathrooms in the rest of the hotel.  I have sent a reply back to the person and said that I have stayed in many accessible guestrooms and apart from the bathrooms looking sterile and cold I have had no problems with their size.  They always have ample manoeuvrability for wheelchairs and the usual grab rails and emergency chord; what else can I say.  
I hope to get a reply and some insight into what they want to see happening with accessible guestrooms, but I can see it is something we are not going to agree on.  I can understand why hotel owners and managers do not want accessible guestrooms because non-disabled guests don't want to stay in a room that is bland, bare and basic if they are allocated it.  I am disabled and I don't want to stay in one.  I hope someone somewhere can come up with a design that suits hotels and guests alike.